Seoul 46858, South Korea +82-2-664-4510
Mon-Fri: 9-18 KST

Privacy Policy

Your privacy is important to us. This policy explains how Zaneroop collects, uses, and protects your personal information.

Last updated: January 1, 2024

Introduction

Zaneroop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zaneroop.com and use our services, including our mobile games, market analytics, and trading platforms.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.

Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Register for an account on our gaming or trading platforms
  • Subscribe to our newsletters or marketing communications
  • Participate in surveys, contests, or promotional activities
  • Make purchases through our services
  • Contact our customer support team
  • Participate in community features such as forums or leaderboards

This information may include:

  • Name, email address, phone number, and postal address
  • Username and password
  • Payment information (processed securely through third-party payment processors)
  • Profile information, including gaming preferences and achievements
  • Communication preferences
  • Any other information you choose to provide

Usage Data

When you use our services, we may automatically collect certain information, including:

  • Device information (device type, operating system, unique device identifiers)
  • IP address and general location information
  • Browser type and version
  • Pages visited, time spent on pages, and navigation paths
  • Referring websites or applications
  • In-game activity, scores, and statistics
  • Trading activity and portfolio information (for market analytics users)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platforms. For detailed information about our use of cookies, please refer to our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services, including games and trading platforms
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Communicate with you about products, services, events, and other news
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve the user experience
  • Facilitate contests, giveaways, and promotions
  • Comply with applicable laws, regulations, and legal processes

For users of our trading and market analytics services, we may also use your information to:

  • Provide real-time market data and analysis
  • Generate personalized trading recommendations
  • Facilitate trades through our platform
  • Generate reports on your portfolio performance

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are authorized to use your information only as necessary to provide these services to us.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information to:

  • Enforce our terms of service and other agreements
  • Protect our rights, privacy, safety, or property
  • Protect against legal liability
  • Investigate fraud or security issues
  • Respond to user support requests

Public Information

Some information you provide to us may be visible to other users of our services, such as your username, game statistics, and any content you post in public areas of our platforms. Please be careful about what information you choose to make public.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls to limit who can access your information
  • Monitoring for suspicious activities
  • Employee training on data protection and privacy
  • Incident response procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. If we become aware of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you as required by law.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to certain limitations.
  • Portability: You may request a copy of your personal information in a structured, machine-readable format.
  • Restriction: You may request that we restrict processing of your personal information in certain circumstances.
  • Objection: You may object to our processing of your personal information for direct marketing purposes or based on legitimate interests.

To exercise these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request in accordance with applicable law.

Communication Preferences

You can manage your communication preferences by:

  • Updating your account settings
  • Following the unsubscribe instructions in our emails
  • Contacting us directly

Please note that even if you opt out of receiving marketing communications, we may still send you important transactional and administrative messages.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platforms. Cookies are small data files that are placed on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).

We use these technologies to:

  • Remember your preferences and settings
  • Keep you logged in to your account
  • Analyze how our services are used
  • Personalize content and advertisements
  • Provide social media features

For more detailed information about the cookies we use and your choices regarding cookies, please refer to our Cookie Policy.

Browser Controls

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent. The methods for doing so vary from browser to browser, and from version to version.

Please note that if you choose to block all cookies, you may not be able to access all or parts of our services, or some functionality may be limited.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your personal information receives an adequate level of protection in the countries in which we process it.

For transfers from the European Economic Area (EEA) to countries not deemed adequate by the European Commission, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to protect your personal information.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take appropriate action.

If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

Some of our gaming services may be directed to users of different age groups. Please review the specific privacy notices provided for those services, as they may contain additional information about our practices regarding children's information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

If we make material changes to this Privacy Policy, we will provide you with additional notice by email or by means of a notice on our services prior to the change becoming effective.

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the revised policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us using the following information:

Zaneroop

213 Itaewon-ro Tower 9, Yongsan-gu, Seoul 46858, South Korea

Phone: +82-2-664-4510

Email: info@zaneroop.com

Hours: Mon-Fri: 9:00-18:00 (KST)

If you are located in the European Economic Area and have questions about your rights under the General Data Protection Regulation (GDPR), you may also contact our Data Protection Officer at dpo@zaneroop.com.

We will respond to your request as soon as possible and within the timeframe required by applicable law.

Additional Information

For more information about our services, please visit the following pages:

Mobile Games

Explore our collection of innovative mobile games designed for entertainment and challenge.

Learn more about our games

Market & Analytics

Access real-time market data and comprehensive analytics for informed trading decisions.

Discover our trading platform

Terms of Service

Read the terms and conditions that govern your use of our services.

View terms of service

Cookie Policy

Learn more about how we use cookies and similar technologies on our website.

View cookie policy